If the buyer is unsatisfied with their purchase, the buyer has 72 hours after delivery to contact firstname.lastname@example.org to initiate the return. The buyer is responsible for all shipping charges, this includes the original cost of delivery to the buyer and the return shipping charges.
When contacting us to initiate a return, the buyer should include the following information in the request:
Once the return request has been approved, we will contact the buyer with further instructions.
Each item must be returned in the same condition it was sent. We reserve the right to deduct for any damage or material change that may have occurred while the item is in the possession of the buyer. A refund of the purchase amount, less any charges for which the buyer is responsible, will be processed upon confirmation that the item has been safely returned to our gallery.
All sales are final on custom made items.
Returns for Local Pickup:
For local pick up and local delivery orders, all sales are final once the buyer, buyer’s agent, or buyer’s shipper takes possession of the item. The 72 hour return policy does not apply. If the buyer decides to cancel the order at the time of delivery, a refund for the original purchase price, less any charges for which the buyer is responsible will be processed. Showrooms 2220 does not allow for return of merchandise damaged after the merchandise leaves our gallery.